Apr 1
Request: Email CC and Follow-up/Expiration Clarification
Hey guys
One feature I find quite helpful on Valve (and it's quite weird that I do) but they have a check box when sending referrals that says, "Send a copy of enquiry to my email". I then get a CC of each email sent to each Provider. I know it seems a bit hoarder mentality to have so many record/emails, however I use this copy of the email to follow up on if I haven't had any response back or wish to chase i.e. "re referral I sent last week below, I notice you have space and didn't come back to me..." Is there a similar way to follow up/chase if Providers haven't responded by the time the requirement expires. And what actually happens after expiration? Is the Provider no longer able to respond within the stipulated timeframe? Thanks for all your hard work on this so far!
Closed
Hi Wendy, Thanks for your great questions and feedback! We have been talking about chasers/follow up emails today! We haven’t concluded the best way to achieve this yet- but rest assured there will be a solution to this soon. We’ve also been considering a mechanism to extend or request an extension to the deadline. Regarding the expiry, you are correct- providers are unable to respond to referrals once the response window has passed. This is intentional to create urgency for the providers and ensure you can work with your clients timelines.